In addition to perpetual product evolution, driven by market intelligence and industry exposure, ProAct also has a close development relationship with most of it’s customers. Individual customers may drive both minor and strategic changes to the core application, handled and released in agreed timeframes in order to meet specific business needs. This is where the flexibility and value proposition of the ProAct solution far exceeds that of the traditional package or bespoke development approach
Long before a ProAct solution is installed, many of our clients have used the product as a route to market. Pre-configured demo or pilot solutions may be provided to a new or existing client in order that they can show and demonstrate differentiating technology to their prospective clients in order to support the winning of new or retention of existing business.
Smooth and rapid deployment is a key to the success of the project. Proper design and project management is critical up to this point, however if the physical implementation is not performed swiftly and efficiently then the impact on the business is soon apparent. Deployment is a skill in itself and requires people with a view and understanding of both the business and the IT. Throwing purely technical resources into a deployment rarely leads to success. Where these deployments are global in nature, then an understanding of not only the business, but also regional culture and practices is paramount. ProAct’s deployment teams have precisely these skills gained from many successful deployments worldwide.
Integration can be achieved in a number of different ways ranging from flat ASCII file integration to seamless real-time integration between data sources. Both the business requirement and the flexibility of each integrator will determine the most appropriate method. Many industry standard EDI formats exist, however even within a so-called standard, variations, sometimes significant, can be found from one instance to another. This is common in many of the well know ‘standard’ interfaces. Our experience is that much of the time we are dealing with host systems that use their own proprietary formats and methods
Implementing a supply chain management solution is only half the story. Without proper process definitions and documented working practices no solution can be entirely effective. Our involvement in operational planning is geared towards helping the business rationalise and re-engineer these processes with a view to maximising the effectiveness of the solution and gaining maximum user acceptance
One of our key strengths is our understanding and knowledge of the market and the ability to clearly align a business requirement with an IT solution. Working globally and across many market sectors, our experience of the market has become extensive. This allows us to make a wider contribution to any project and add more value to the solution. Consequently we are used earlier in the life of a project to aid in business development with the end customer and offer input on both operational and technology issues. We therefore offer a very much hands-on and accountable level of consultancy rather than the more usual hands-off style. At whatever stage of the project we are utilised, be it business development or technical, our clients can be confident that we will represent them in a professional and knowledgeable manner.
To ensure successful delivery of each solution, ProAct projects are managed to strict processes by experienced project managers. Their involvement is hands-on and spans the whole lifecycle of the project from feasibility to user acceptance. In the case of corporate users, the project managers themselves will be overseen by an Account manager who has overall responsibility for the client . We strongly believe in the need for strict project management and planning as the only way to ensure complete success of a project.
ProAct International offers a number of courses targeted at end-users, supervisors and systems administrators. Courses are tailored to the specific requirements, environment and market place of the particular deployment to ensure its relevance to the client