ProAct operate a 24x7 support operations serving clients globally. The support desk is manned by personnel fully trained in the application and client configurations. Support engineers are capable of most resolution activities without the need for additional resource. ProAct and our client agree on both the coverage required and also review, agree and sign a formal Service Level Agreement (SLA). The SLA will detail exact response times based on the severity of the problem and also clarify responsibilities and procedures from both sides.

Customer Support:

Telephone Support:  +44 (0)1745 813586
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